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New Contributor
wishwash
Posts: 8
Registered: ‎01-20-2009
My Device: Pearl 8220 Flip

Emails disappear from handset

Hi all

I have a problem in that my emails appear to delete themselves from my handset. I'm aiming to keep all emails, until the teh phone is full (and they "drop off" the end).

I have set the options/general options/keep messages to "forever" but I recently kept emails from 24-Jan and today they are not there any more.

Any assistance is appreciated

Thanks

WW

 

JSanders
Posts: 86,610
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails disappear from handset

First thing? Check the File Free at Options > Status, what is the number at File Free?

 

Now, remove the battery of your device, hold a minute, replace and reboot.

 

What is the File Free now?




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New Contributor
wishwash
Posts: 8
Registered: ‎01-20-2009
My Device: Pearl 8220 Flip

Re: Emails disappear from handset

Hi JS

ok file free is 58666936 bytes

battery out, power down

file free is now 64621524 bytes

What next?

Thanks

WW

JSanders
Posts: 86,610
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails disappear from handset

File free looks good, so its not a memory issue.

 

Do you also download your email to Outlook on your PC?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
wishwash
Posts: 8
Registered: ‎01-20-2009
My Device: Pearl 8220 Flip

Re: Emails disappear from handset

Yes, my email is downloaded to outlook on my pc.

Thanks

JSanders
Posts: 86,610
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails disappear from handset

IF you are using Outlook to download your email to your desktop PC, Outlook is likely "deleting" mail from your email server when it downloads it to your PC.

There is a setting in Outlook to "Leave Messages on Server".

For MS Outlook 2003:
1. Outlook > Tools > Email accounts > View or Change existing > next.
2. Highlight the email account > Change > More Settings.
3. Advanced Tab > Leave a Copy Messages on Server
4. Check that box.

* You will need to perform this edit for each Outlook email account you have.

Other versions of Outlook have a similar setting although it might located in a slightly different location in the :advanced settings.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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