BlackBerry® Pearl™

[J_Acevedo]

Hi, I got a Pearl Flip running the latest software update for it- and it's been working perfectly since I got it a few months ago.

Today, though, the device randomly rebooted- I was going to call someone and when I opened the lid the screen was showing the black clock thing, as if I had taken the battery out of the mobile. When it finally finished rebooted I got the following messages:

'uncaught exception: java.lang.nullpointerexception' and 'uncaught exception: ApplicationRegistry.waitFor(0xac3ae76427d17f19)timeout'

Now the messages application is not showing up anywhere, the network's not working and it doesn't matter what I do it won't get let me register in the network. I used my SIM card in a different mobile device, a friend's Blackberry 8520, and it worked perfectly. Is there anything I can do?

Could it be BlackBerry Desktop Manager for Mac's fault? I'm running it in a 64-bit Snow Leopard Macbook.

Thanks!

[JSanders Resident Expert]

1. I would try another reboot. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

2. Try resending the Service Books.

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

[J_Acevedo]

The second reboot part worked- it allowed me to connect the device to my Mac. The service books option wasn't available on the device until I rebooted it, actually.

Finally I had to wipe the device clean and restore it, luckily I had a backup made yesterday. It's working alright now, except for the- apparently very common- self-reboot/turns off arbitrarily issue.

Thanks.