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BlackBerry® Pearl™

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CherBear
Posts: 2
Registered: ‎12-18-2009
My Device: 8220 Flip

Help!! I downloaded the update last night, and now my phone wont even turn on!

I downloaded the update last night for my Pearl Flip, and it did the usual (turn on/turn off) during the update.

 

When it was finished it turned off-figured it had to reboot to take effect-now it has a new hour glass on the main screen when you open it up, and wont get past the 'app world error' reset page.

 

It thinks/thinks/thinks and takes me about 20-30min to get the error. I've done the reset it asks me to (mainly b/c thats the only option).

So I think it's reseting, then I get the same darn thing. HELP :smileysad:

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help!! I downloaded the update last night, and now my phone wont even turn on!

 


CherBear wrote:

I downloaded the update last night for my Pearl Flip, and it did the usual (turn on/turn off) during the update.


 

You failed to state what update you performed...

 




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New Member
CherBear
Posts: 2
Registered: ‎12-18-2009
My Device: 8220 Flip

Re: Help!! I downloaded the update last night, and now my phone wont even turn on!

Sorry... I would def. have included that but I dont know what update it was.

 

I simply plugged my phone into the computer, ran the 'check for updates' then downloaded what the site recommended. :smileysad:

I know-totally crazy that I didnt pay attention as I normally do.

 

The error message states: app error 200  (I didnt realize when I originally posted there was an error #)

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sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Help!! I downloaded the update last night, and now my phone wont even turn on!

Yikes...a 200 error...while the official KB for that is not presently available, the usual fix is to reload your OS...something during the update did not go right.

 

 

Hopefully, you already have a good backup of your data...because it is already gone.

 

Good luck and let us know!


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JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help!! I downloaded the update last night, and now my phone wont even turn on!

Do as SD stated...

 

The reason I asked, there was a hot flurry of updates to BlackBerry Messenger last evening also... so anytime posting queries here, details do help!

 

 




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