09-03-2012 02:27 PM - last edited on 09-03-2012 03:33 PM by matthewyongkim
(Reposting this question under a new subject. Sorry about being wordy)
Although now I'm beginning to take back part of my previous reply and am wondering if there's something wrong with my phone. I've had messages and call logs being deleted or vanishing long before I would've ever thought low memory would've been an issue (I didn't have many 3rd party apps and all my media is saved on the media card instead of device memory) and it would always be ALL of my unsaved messages and phone logs, not just some of them. But even though the messages have vanished, they still seem to be there somehow as they're still occupying memory, and I've noticed in my device backups that the number of messages and saved messages keeps going up disproportionately, and never goes down, even when I delete messages.. And when I lose my messages and restore from backup, the "vanished" messages continues to account for part of the total number of messages and all gets re-backed again on the next backup. I'll admit, I had over 1200 email messages in there at one point (keep messages set to forever) but the backup size and database size showed over 4800) and yesterday after doing a few backups/restores trying to clean things up and after deleting a bunch of old messages, I'm now down to about 400 actual messages (keep now set to 3 mos), but the database and backup has suddenly grown to over 10000 messages. It now takes over an hour to restore a backup, and the database size is continuing to grow at an astronomical rate. To be exact, my database sizes currently show (personal info removed).8K for Messages, and (personal info removed).9K for Saved Email Messages. And even as I delete and clean up, file free keeps shrinking, now at 1,958,128 bytes before reboot and 4,715,428 bytes immediately after reboot. Before cleaning up I had about 6MB file free after reboot. All my media is stored on media card, and my applications total aprox. 4MB, but my last backup's file size is about 9.2MB!
Four other weird things of note:
1) (somewhat related): SMS messages that were on my SIM card before installing into my BlackBerry now appear garbled up.
2) (unrelated): Own phone # stored on SIM has extra random digits at the end, but didn't have them when it was installed in my previous phone.
3) (maybe related): When doing a full restore, the email and web browser apps disappear completely, only to come back at some random time perhaps days later. Reboot sometimes fixes this, but not always.
4) (maybe related to backups): The last time I did a full restore, the "owner" information was suddenly gone (had to selectively restore from a different backup). Never happened before.
(sorry for this being long, but I'm just wondering if there's something wrong with my phone, or if it's something I'm doing wrong)
P.S. I have a Pearl 8100, v18.104.22.168 (Platform 22.214.171.124)
Solved! Go to Solution.
09-06-2012 01:36 PM
To rule out any software issue that may be causing this, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please try to restore the least amount of data possible from your backup file to help avoid a recurrance of the issue.
Hope this helps.
09-06-2012 08:58 PM
09-07-2012 02:57 PM
Since you were unable to reload the BlackBerry® Device Software this way, you may want to try the steps in one of the following KB articles to force a connection so you can reload the BlackBerry® Device Software.
If you are using a Windows® computer: http://bbry.lv/L13o3O
If you are using a Mac: http://bbry.lv/NtreH7
Please note that this process will remove all data from your BlackBerry® Pearl™ 8100 smartphone.
09-29-2012 06:38 PM
10-01-2012 08:12 AM
It sounds like something in the backup file(s) may be causing the issue with the browser and with your owner information disappearing. Regarding the issue with the media card, does your computer recognize the media card and the BlackBerry® Desktop Software not detect it, or do both not detect it? Have you also tried reinstalling the BlackBerry® Desktop Software and testing?
10-06-2012 04:33 PM
10-27-2012 04:19 PM
I think I got the media card issue resolved. So far, haven't had any messages vanish. I'll try to reload the OS again and restore fewer things from the backup to clean things up a little bit. Still don't know why the SIM card SMS messages or why my own phone # appeared garbled, but it's not a serious issue (just still curious as to why). Kudos for the detailed information on reloading the OS. I' will presumably consider the problem solved.