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New Member
jessi22
Posts: 3
Registered: ‎12-10-2009

Help My phone won't charge

So I haven't used my phone in 2 months but when I plugged it into charge it's not charging there is just a picture of a battery with a red line through it on the screen. It won't turn on or anything either. It's never done this before what do I do?

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Hall of Famer II
sdgardne
Posts: 39,045
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Help My phone won't charge

Hmmm...lots of guesswork needed...

 

I suggest removing and reinserting the battery several times. You can also try using a pencil eraser lightly on the contacts. What you are trying to do is to remove any buildup on the contacts so that they connect to each other...they can oxidize over time and sometimes that can block the flow of electricity.

 

Also be sure to leave it to charge for at least 2 hours before attempting to use it.

 

It is also completely possible that your battery is now useless and a replacement might be needed.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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New Member
jessi22
Posts: 3
Registered: ‎12-10-2009

Re: Help My phone won't charge

Thanks I will try that. But is it possible for the battery to just become useless just like that because my phone is not even a year old yet?

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Hall of Famer II
sdgardne
Posts: 39,045
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Help My phone won't charge

Anything is possible. If it's a Li-Ion battery, then it is more likely -- they actually don't like to be drained completely.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Follow our BBM Channel (Beta) - Coming Soon!
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New Member
jessi22
Posts: 3
Registered: ‎12-10-2009

Re: Help My phone won't charge

ok thanks alot for the advice. It is beginning to look like I may need a new battery after all.

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JSanders
Posts: 67,001
Topics: 483
Likes: 20,516
Solutions: 5,263
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Help My phone won't charge

jessi,

 

Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).

If it doesn't boot--try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

Read this article also: http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18223&sliceID=1&command=show&forward=nonthr...

Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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