08-02-2009 01:25 PM
The top four buttons on my Blackberry 8120 aren't responding as they should. If I press send, it types 'A' or 'ad' and when I press options, it types 'we' or 'W' and the scroll types 'x' or 'xc' and the return button types a *. The directional scroll still works, but I just cannot press down to select or anything. I cannot figure out what might have happened to it, as I didn't drop it and there's no water damage.
any help would be greatly apreciated!
08-02-2009 01:32 PM
Hi and welcome to the forums!
Here is the first thing to try:
No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
08-02-2009 04:48 PM
If you checked the moisture indicator strips and they show normal, the next step is reloading the device OS.
KB10995 BlackBerry device keyboard is not functioning properly.