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New Contributor
Posts: 3
Registered: ‎06-13-2009
My Device: Not Specified

Help! Send, Options, Scroll, and Return buttons not working properly!

The top four buttons on my Blackberry 8120 aren't responding as they should. If I press send, it types 'A' or 'ad' and when I press options, it types 'we' or 'W' and the scroll types 'x' or 'xc' and the return button types a *. The directional scroll still works, but I just cannot press down to select or anything.  I cannot figure out what might have happened to it, as I didn't drop it and there's no water damage.

 

any help would be greatly apreciated! 

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Help! Send, Options, Scroll, and Return buttons not working properly!

Hi and welcome to the forums!


Here is the first thing to try:
No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
Thanks,


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New Contributor
Posts: 3
Registered: ‎06-13-2009
My Device: Not Specified

Re: Help! Send, Options, Scroll, and Return buttons not working properly!

I tried doing that, and it didn't solve the problem.

Thanks though 

Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Help! Send, Options, Scroll, and Return buttons not working properly!

Hi,

 

If you checked the moisture indicator strips  and they show normal, the next step is reloading the device OS.

 

KB10995 BlackBerry device keyboard is not functioning properly.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter