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BlackBerry® Pearl™

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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel
Accepted Solution

Help

Hi I just turned on my bb device and I plugged it in to my PC and it just didn't recognize it. It shows the connected sign on my phone but it goes off in about 2 secs please help me and my PC does not recognize it neither!!!!

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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

And I just formatted my phone

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Help

[ Edited ]

You can try another reload:

force the detection of the BlackBerry smartphone using Application Loader
http://www.blackberry.com/btsc/KB10144

If it still won't turn on after this, I'm thinking you will have to go to the store or repair shop.

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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

am srry i may have said the wrong thing cuz its the media card i was talking about not the software sorry. i alredy have all latest softwares.

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Help

no its okay.  So you can't see the files on your sd card when its connected to the computer?

If that is the case, try this:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB13564&sliceId=2&cmd=displayKC&d...

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

yeah i did all of thoes please help i do not see anything on the pc!!

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Help

So can you see the files on the SD card from the phone (not connected to the PC)

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If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

yes i can but not on the pc

 

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Help

Do you have the desktop manager installed?

When you connect it to the computer, do you get a prompt on the phone about "usb drive" 

If so choose this.

Does the phone show up on your computer as a new drive letter?

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB11879&sliceId=1&cmd=displayKC&d...

If so, can you acces that drive letter?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.
Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

yes i have it installed but it dosent recognise my blackberry 

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