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inside custom component

BlackBerry® Pearl™

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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

and i dont get anything on the pc
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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

and nothing shows up on my pc when i plug my phone!!

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

I see.  You could have a bad cable.  Can you try another cable?

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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

I tried 2 other cables and the same thing happened !!!

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

Can you try it on another computer or try a different usb port?  Are you able to charge it from the computer or wall outlet?  You may have to take it to the store if another computer isnt available

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

i tried it on another pc at my nana's and it did the same 

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Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

yes i am able to charge from a wall outlet

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

I recommend you take it to the store with your cable and see what happens.  It could be the actual port on the phone.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.
Contributor
glenroy3
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

but it charges in the wall outlet

 

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

I understand, but the usb connection may be trying to use some additional connectors on the port of the phone.  If there is a problem with the physical port, then it will need to be repaired.  The store or authorized repair shop can check the port for you.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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