BlackBerry® Pearl™

[NGaia7]

Hello,

I've just bought a Pearl 8100. I've inserted my SIM card and the phone is working ok. However I can not send or receive any email and can't access the net. When I bought it, I was told to contact my service provider (Orange - UK) to get the phone set up. That's what I did and I was directed to a web site (w3.blackberry.orange.co.uk) where you have first to register as new user by giving your PIN and IMEI. However I haven't been able to complete the task as a message popped up saying that the phone was already registered with a different service provider and that I had to re-register it with the appropriate one. I personnally never registered the phone before but basically that's what I have to do so I need some help because I have no idea how to do that... Thanks....

G. 

[JeremyKitching]

Did you purchase this phone new or did you buy it from another user? If the phone was purchase from another person, did you make sure the phone is unlocked first?

[NGaia7]

I bought it new from  a shop (dixon) that sells telephones, computers, TV... The guy who sold it to me did not say it was locked.

[clairediaz]

Hey,

I think I have the same problem. Could you solve it? if yes, how? Did you find out which provider your cellphone was locked to?

Claire

[sdgardne]

FYI -- all BB's are initially locked to their initial carrier...that's just the way it is. To unlock it from that first carrier and thereby use it on another carrier, you need to get it unlocked by that carrier...they can provide you the code (they won't always do so...some are less helpful than others regarding this...but there are then paid options for you as well). See this article:

• http://www.blackberryfaq.com/index.php/How_do_I_unlock_my_BlackBerry%3F

Good luck and let us know.

[tommobb]

Hi. 

I bought a BB pearl 8100 locked to Orange.

I have unlocked it and inserted my Virgin media Sim.

Problem...I cannot register it for email.!!I  followed the BB virgin media link and upon inputting IMEI and PIN it advised incorrect... even though its written on the back of phone... huh??

Apparently i'm not registered... with who?

How can i make my BB pearl work on Virgin media Email account.

Thanks for any help. i'm totally stuck!!

[sdgardne]

---

tommobb wrote:

Hi. 

I bought a BB pearl 8100 locked to Orange.

I have unlocked it and inserted my Virgin media Sim.

Problem...I cannot register it for email.!!I  followed the BB virgin media link and upon inputting IMEI and PIN it advised incorrect... even though its written on the back of phone... huh??

Apparently i'm not registered... with who?

How can i make my BB pearl work on Virgin media Email account.

Thanks for any help. i'm totally stuck!!

---

Hi and Welcome to the Forums!

You will need to contact your carrier for assistance. Be sure that you have an adequate service plan from them to enable your access to their BIS. Be sure that they can properly register your BB into their BIS. If you obtained your BB second hand, it is quite possible that the prior owner did not release the PIN from the Orange BIS...in which case your new carrier won't be able to create a BIS account for you on their network. And, typically, only the owner of the account (at Orange) will be able to convince Orange to release the PIN from their BIS...

Good luck!

[virtualyoda]

Though i have not used this method on all blackberry phones i do know the the storm and the bold 9000 will allow you to activate an email account on second hand phone by simply going to

options>    advanced>   host route table>   Pressing the menu key and register now,

you will then get an email informing you the device has been registered and the go to the email set up wizard,  

All should work and be fine, 

[hasan95]

hello there, i have done this but have received no email? 

[yomzikella]

Hi,

i bough my blackberry curve 8520 2 weeks ago from Nigeria and now i am in Russia, i can make, receive calls and send and receive sms but i can not conect to the internet, even i alrady subscribed for internet on my number but it is not working on my phone, please i would like to know why it is so, thanks.