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BlackBerry® Pearl™

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New Contributor
Mkapp
Posts: 2
Registered: ‎07-14-2009
My Device: Not Specified

Huge ERROR!

Recently, My blackberry showed a hourglass then flashed the red indicator button. How do I fix it. I cannot figure out how to change it! I have tried to take the battery out for a few minutes then put it back in and still it does the same thing. HELP!

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JSanders
Posts: 83,167
Likes: 22,710
Solutions: 5,851
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Huge ERROR!

Do you have a recent backup of your device data?

 

You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe




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New Contributor
Mkapp
Posts: 2
Registered: ‎07-14-2009
My Device: Not Specified

Re: Huge ERROR!

I have tried again and again and on the 2nd set of instructions where it says now type loader.exe /nojvm and some sort of box will pop up well it never does what could be the reason for this?
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JSanders
Posts: 83,167
Likes: 22,710
Solutions: 5,851
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Huge ERROR!

Mkapp,

 

Then you have not follow the instructions, completely, mostly like this part:

 

Pre-Install Tasks

1. Disconnect the device from the PC

2. Download and install Desktop Manager nd the Handheld OS to the PC (if they have not already been installed):

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.