11-13-2011 06:25 PM
11-14-2011 01:49 PM
I have tried highlighting the number and then pressing add to contacts and nothing happens.
I cannot find the add to contacts anywhere as an option that I can then add the number to!
11-14-2011 02:12 PM
You've managed to skip over at least one of the questions I have asked above...complete information is always more useful than guesswork...
But, in the interest of time, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
11-15-2011 03:34 PM
When I try to add a contact the whole phone freezes up and I have to switch it off and on to get it working again. A message appears saying ' uncaught exception application net_rim_bb_addressbook_app(231)is not responding; process terminated.
I have tried taking the battery out then waiting and powering it up again.
11-15-2011 05:22 PM
Well, that's certainly additional details that you left out earlier...too bad we've wasted so much time guessing in the wrong directions...any other missing details? And how about actually answering all of my questions please?
In the meantime:
' uncaught exception application net_rim_bb_addressbook_app(231)is not responding; process terminated.
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!