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New Contributor
spika
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

I can't send PIN messages on BBM

Hi guys,

I've had a BB for a couple of months now, and  my BBM won't send PIN messages or add contacts. (Says Pending For Both) I'm not sure if it has to do with the fact it's a different SIM to the original (Pay As You Go from Contract) Or My Internet won't work but PLEASE I NEED HELP!!!!!!!!!!!!!!!!!!!!!!!

 

Cheers Guys

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Elite II
BillJ
Posts: 8,916
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: I can't send PIN messages on BBM

BBM messages are connected to your phone's unique PIN, not your phone's can-be-changed-anytime SIM card, so that's not the problem.

 

Try removing your battery while your phone is powered on, then replace it.  If that doesn't work, try resending the service books to your phone.

 

http://www.blackberry.com/btsc/KB15402

 

 

Get back to us with your results.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
spika
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

thanks for website link but i couldn't use it because it's for more modern BBs and mine is a Pearl 8100 but thanks anyway.

 

Gonna try battery replacement so thanks :smileyhappy:

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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: I can't send PIN messages on BBM

the weblink that BillJ gave you has two sections:
- one section for devices with OS 5.0 and prior
- one section for devices with OS 6.0.

Your device is probably using OS 4.2 or 4.3 or 4.5 so it falls in the first section.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
spika
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

Can't find the other section

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New Contributor
spika
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

My BB says the version is 1.1 and my desktop software says there are no more updates avalible

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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: I can't send PIN messages on BBM


spika wrote:

Can't find the other section


?

did you click on the link ? Here is the section relevant to your device:

 

To resend service books to a BlackBerry® smartphone, complete the following steps:

For BlackBerry Smartphones running on BlackBerry® Handheld Software from 5.0 and earlier, please perform the following steps:

  1. On the BlackBerry smartphone Home screen, click the E-mail Settings icon. If you are running BlackBerry Device Software version 4.5 - 5.0, the E-mail Settings icon may be located in the Setup folder.



  2. If prompted, type the username and password, and then click Log In.


  3. On the main screen, click Help.



  4. Click Send Service Books.



  5. Click OK in the confirmation window.






The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
spika
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

thanks every1 for helping me out wiv that, it's all sorted. But I have a new problemo. My bb keeps reeboting. The red notification light comes up, the sand timer starts spinning but then, the screen goes black and it starts reebooting. HELP!!!!!!!

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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: I can't send PIN messages on BBM

home screen >> options >> status
how much "File Free" do you have?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
spika
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

i cant go to home screen. the screen is black, notification light comes on, the hourglassappears for a few seconds and the screen goes black, notification light comes on , the hourglass comes up etc.

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