BlackBerry® Pearl™

[jmonroy84]

Hi, I have a blackberry 8100, one day I did a reset of my blackberry removing the battery and then putting again and turning on my device, then, one person called my two times, but I didn't answer, and then like it's normal, it shows me an icon with the number 2 and an icon of a phone with an x, that means that I had two missed calls. I checked and were the lost calls that made that person, but the ERROR is that happened 15 days ago, and the icons stills here, for example if somebody calls me and I don't answer it shows me that I have 3 missed calls, and no 1 missed call like it will be normal. What can I Do? after that I have made resets of my blackberry but the number two stills there, please help...

[JSanders Resident Expert]

Open your Messages folder > Menu > View Folders > Missed Calls.

Open that folder and clear ALL of the missed calls.

Return to your homescreen... does that clear it?

[jmonroy84]

I made that, no, It doesn't works... what can I do?

[JSanders Resident Expert]

If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:

• Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or pulling out and reinserting the battery)

• View Messages > Saved Messages

• View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)

• Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN

• Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)

• Wipe and reload your OS.

[jmonroy84]

thanks, I made all that you wrote me but, It doesn't works... are there more options to fix this problem?

[JSanders Resident Expert]

ummm...

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jmonroy84 wrote:
thanks, I made all that you wrote me but, It doesn't works... are there more options to fix this problem?

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You made all those? So, you've even done the last "wipe and reload the OS"?

Please, if you can be detailed in what you are doing, it would be helpful in troubleshooting your issue, but I don't think you've "made all".

[jmonroy84]

Well I'm going to make you a video showing you what I am doing... but I have a question, when you say "wipe and reload the OS", do you mean that put away the battery like the first step? because if is that, I made it, or it is an option in the blackberry?

[JSanders Resident Expert]

ok, so a video would show you haven't done all, if you aren't quite sure what all of them are.

Wipe and Reload the OS, is quite an invasive and complicated process, in which you wipe all information from your BlackBerry and reload the Operating System. I would not recommend doing that one UNTIL you are positive that you have done all of the previous steps, AND if you are certain you know what you are doing.

Please be CERTAIN that you have done ALL of the previous suggestions. You should find the missed call and clear, open or delete it.

Likewise, have you changed the themes? Did the missed call notification show on the new theme? What theme name did you change to?

[rubyg]

Hi! Has this problem been resolved?  If not, I think your unit has to be reset.  Mine happened last year and thought there was something major that had to be done.  Brought it to Singtel SG and the guy only had to reset the whole thing.

Hope this helps.