Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Pearl™

Reply
New Contributor
tiffy335
Posts: 2
Registered: ‎04-01-2010
My Device: Pearl 8100
My Carrier: O2

Internet Browser Not Working despite re-sending service book...

 


Can someone please help?

 

The web browser is not working on my Pearl.


I am with O2 and have been in the O2 shop for an hour today and on the phone to various people at customer services and still no joy on my Blackberry problem.


The internet browser is not working. My e-mail has been set up and i can recieve mails only, but not send them. The error code: YOU DO NOT HAVE ANY BROWSER CONFIG SERVICE BOOK ENTRIES, or when I try and send an e-mail, NO MESSAGE SERVICE CONFIG appears, despite re-sending service book codes, plus also turning my phone off, and taking the battery off several times whilst in the O2 shop and then at home when on the phone to customer services.


The people at my network are stumped, and so am I!

 

Please, any solutions?

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,013
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Internet Browser Not Working despite re-sending service book...

Hi and Welcome to the Forums!

Even though two steps are redundant, I suggest the following steps (in order, waiting for success of each before proceeding to the next):

1) Register HRT


  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now


2) Resend Service Books


  • KB02830 Send the service books for the BlackBerry Internet Service


3) Batt Pull Reboot


  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Hopefully that will get things going again for you! If not, then it sadly remains up to your carrier to resolve as they are the ones who deliver your services to you...

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
tiffy335
Posts: 2
Registered: ‎04-01-2010
My Device: Pearl 8100
My Carrier: O2

Re: Internet Browser Not Working despite re-sending service book...



Hi,


I have done all the above today to no success!!


The guys in the O2 shop have done all the suggested actions too, no success.


One last error code though which may be the problem is YOUR PHONE IS NOT CONFIG FOR BIS OR BES ACCESS.


How do i enable these features?


The phone was previously a friends who was on Vodaphone and it was her work phone she had no use for, so maybe it is set up for business use or something??


I'm only guessing.


Any more suggestions very gratefully recieved! Thanks.

 

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,013
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Internet Browser Not Working despite re-sending service book...

Hello again,

 

You actually don't enable those features. Your carrier does. And it seems they are having difficulty. And when they have difficulty they are supposed to escalate your case into RIM -- they do that, you don't (well, at least not for free -- you can only escalate into RIM by paying a fee...the carriers can do so for no fee to you).

 

Now, since it is second hand, there is a procedure that should be followed...see this KB. If the seller steps were not conducted, then the buyer steps would be moot.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.