BlackBerry® Pearl™

[melcraft1993bn]

My internet is not working on my blackberry pearl, I had is set up yesterday morning. App world wont work either.

[Esperoni]

Have you tried a battery pull? Taking the battery out while the device is powered? Waiting 30 seconds and replacing the battery

Do you have access to BBM and e-mail?
Do you have a BlackBerry Data Plan from Bell (or are you on a Social Plan (Pay as you go)?

[melcraft1993bn]

they said they set me up with a data plan, yes i tried the battery pull and i dont even have an email icon, bbm lets me sign on

[sdgardne]

Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you will definitely need to talk to your carrier for formal support.

Good luck!