10-29-2012 09:10 PM - edited 10-29-2012 09:35 PM
My pearl's keyboard just recently broke and I need to extract my contacts to transfer to a new phone. Unfortunately I am unable to unlock the phone to access the files because of the keyboard. Is there any way to unlock the phone using the computers keyboard or simply bypass the password? Any help is greatly appreciated, thanks!
I am on the Wind network
Pearl 9100 w/20 key QWERTY board
I've had the phone for approx. 2 years
possible water damage to keyboard
screen/battery work, tried rebooting.
computer won't recognize device until unlocked
11-02-2012 03:35 PM
Welcome to the Support Community!
When you connect your BlackBerry® Pearl™ 9100 smartphone to the computer, you should be prompted to enter your security password. You should be able to backup or synchronize the contacts your BlackBerry® Pearl™ 9100 smartphone using the BlackBerry® Desktop Software.
This KB article should help you set up synchronization with an email client on your computer. "How to setup organizer data synchronization using BlackBerry Desktop Software" http://bbry.lv/L2aRTL
If you are switching to another BlackBerry® smartphone, you can use the backup and restore tool in the BlackBerry® Desktop Software to backup your contacts and restore them to your new BlackBerry® smartphone. This KB article may help. "How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://bbry.lv/IWfPl0
Hope this helps.
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