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BlackBerry® Pearl™

New Member
Posts: 1
Registered: ‎12-15-2009
My Device: 8110
My Carrier: AT&T

Keypad Issue on 8110

Hello All,

Yesterday, the buttons on my keypad stopped working (kind of). For instance, when I press the number keys to dial a phone number, nothing happens, but I can press the call button, find a number in the list and dial it just fine. When I'm in a call, the volume buttons don't work. The keypad is not locked, so let's avoid that question please. I can press the 1 button and it dials my voicemail. I can listen to a message but can't delete it because when I press the 7 key, nothing happens. Any ideas on what the problem might be? Thanks


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Hall of Famer II
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Keypad Issue on 8110

Hi and Welcome to the Forums!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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