BlackBerry® Pearl™

[xxbg01xx]

My Blackberry 8100 won't download mms. It will receive it but won't come through completely. I thought it was a signal problem but even with full bars it won't work. I was wondering if there's any way to fix this and also I have the latest software. Ever since I updated it it will not download mms. Is there a way to solve the problem?

[sdgardne]

Hi and Welcome to the Community!!

After an update, it's always good to do this. I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!

[xxbg01xx]

I already have all 3 steps done and I still receieve mms messages but I cannot download them. Is there any other way to fix this?

[sdgardne]

Hi again...sorry for the delay, I've been away on extended holiday.

With that, I'd recommend you seek formal support from your carrier. MMS are part of your carrier-level services rather than RIM-specific services. In any event, your carrier is your sole channel for formal support.

Good luck!