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New Contributor
Posts: 4
Registered: ‎06-27-2009
My Device: Not Specified
Accepted Solution

My Mobile Network connections keeps shutting off

When I go to compose a test message it tells me the radio s off. I go to the Manage Connections app and it says the Mobile network is off. I can turn it backl on but it doesn't stay on. How can I fix this?
Hall of Famer II
Posts: 49,702
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: My Mobile Network connections keeps shutting off

Hi and Welcome to the Forums!

 

Has it always been this way or is this recent behavior?

 

Regardless, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎06-27-2009
My Device: Not Specified

Re: My Mobile Network connections keeps shutting off

It is just a recent happening. I tried the hard boot and it didn't help, but thanks for trying. Anything else I can do?
New Contributor
Posts: 4
Registered: ‎06-27-2009
My Device: Not Specified

Re: My Mobile Network connections keeps shutting off

I don't know if this has to do with anything, but the network connection usually says 1XEV and now it's 1xev.... Can I fix that at least?
Hall of Famer II
Posts: 49,702
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: My Mobile Network connections keeps shutting off

Ahhh...that is very important. Lower case (1xev) means your BB sees the network, but isn't connected. Only when you have all upper case (1XEV) do you have full connectivity to your carrier network. Are you on VZW? If so, try this:

Dial *228, select Option 1

Dial *228 again, select Option 2

If you are not on VZW, then skip this as I don't know the codes for any other carriers for this.

 

Then reboot your BB in exactly this manner:

 With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

 

If you still don't have all upper case 1XEV, then try this:

Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is highlighted) BBKey > Register Now

 

After you receive the registration message, check the 1XEV again. If still not all upper case, call your carrier as something isn't right on their end.

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎06-27-2009
My Device: Not Specified

Re: My Mobile Network connections keeps shutting off

Ok thank you!
New Member
Posts: 1
Registered: ‎10-07-2010
My Device: Pearl 8130

Re: My Mobile Network connections keeps shutting off

hey! I've got this exact problem... did you find a solution??

Visitor
Posts: 1
Registered: ‎03-24-2011
My Device: blackberry curve I

Re: My Mobile Network connections keeps shutting off

When dialing 911 it registers to the network and it should restore you signal strength on your handheld device. This goes for any device as well.

New Member
Posts: 3
Registered: ‎05-22-2011
My Device: blackberry torch 9800

Re: My Mobile Network connections keeps shutting off

OMG, I have the same problem or even worst, my network connection turns off at anytime my cell phone wants it!!

is he managing my life?

My dauther get off school between 2 to 5 pm depending on her sports activities, well some days she calls/text me but my phone no coneection! somethimes she has to wait for me to pick her up up to 3hours.

I am so frustraeted with my blackberry!

I feel like I have a baby, and I have to change his diaper every 3hours checking if I have connection..

Please help,,

I don't see why the connection will shut off, and I have to do manually!!

If someone knows how to fix and leave it on like in the old phones please help! (SOS)

New Member
Posts: 1
Registered: ‎03-11-2012
My Device: bold 9000

Re: My Mobile Network connections keeps shutting off

guys..i had the same prob a few days back..and i figured it out..it happens so as one of ur app need data coverage to run itself..if ur network word is NOT CAPITAL, it means there's no data coverage and so the radio signal will switch off no matter how many times u try to turn it back on.. the only way to find out which app is causing this is by 'security wiping' ur device and then reinstalling one app at a time..and this must be done without a data coverage..

 

hope this helps guys..