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BlackBerry® Pearl™

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New Member
AlexisHougen
Posts: 1
Registered: ‎09-21-2011
My Device: Pearl 9100

My Pearl keeps restarting and the trackpad won't work!

My new Pearl 9100 keeps freezing and then restarting on itself. It's super annoying because this happens about every hour. When it restarts the entire trackpad won't work, even the button. The only way I've been able to get it to work again is to restart it until it does! It usually takes about 7 restarts until the entire trackpad will work, then it restarts again.

Is there any suggests on what I should do? And I'm still on warrenty but Bell said they couldnt do anything about it :smileysad:  

New Contributor
jgosnold
Posts: 2
Registered: ‎09-27-2011
My Device: Pearl 9100

Re: My Pearl keeps restarting and the trackpad won't work!

Hi. You have my sympathies - I'm having the same problem. Had my Pearl about 10 months with no problems at all and now it's doing same as yours. I haven't found anyone who can help yet but if i do i'll let you know... 

New Contributor
chandrakant_b
Posts: 6
Registered: ‎10-17-2011
My Device: Pearl 3G 9100

Re: My Pearl keeps restarting and the trackpad won't work!

Have you already tried the following steps to reload your device software ?


1. Verify that the Desktop Manager and BlackBerry Device Software are installed on the computer.
2. Remove the battery from the BlackBerry. Do not re-insert.
3. Connect the BlackBerry to the computer.
4. On the BlackBerry Desktop Manager main screen, click Application Loader.
5. Click Start.
6. Click Options to select applications to be installed.
7. Click Next.
8. Click Next.
9. Click Finish.

10. When the application load starts, re-insert the battery into the BlackBerry.

New Contributor
amirah101
Posts: 2
Registered: ‎01-27-2012
My Device: blackberry curve 8520

Re: My Pearl keeps restarting and the trackpad won't work!

did you ever fix it? if so how? 

New Member
adam_brady
Posts: 1
Registered: ‎06-07-2013
My Device: blackberry 8520

Re: My Pearl keeps restarting and the trackpad won't work!

i have done that but it still dont work