08-19-2012 11:51 PM
My phone was on charge yesterday, last night when I was going to bed, I could not turn my phone on to set my alarm, my phone just seems to be dead, I cannot turn it on, I put it back on charge and there was no light no nothing, my husband checked the battery and it is fully charged, I do not know what to do, hope someone can help me please.
08-20-2012 01:14 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
08-20-2012 11:52 PM
Hi tried suggestion one which did not work, I will have to try no,.2. in a couple of days as I live in a regional area and do not have big shops near me. thank you for your help