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BlackBerry® Pearl™

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New Contributor
rubyg
Posts: 5
Registered: ‎07-18-2009
My Device: Bold 9700
Accepted Solution

Need Help: BB Pearl 8110

I noticed that there are times I lose all messages: sms/emails even facebook updates for a particular date.  Does anyone know why this happen?  Sometimes even the contents in my BB Messenger is completely wiped out.  The settings were made sure that messages are kept forever and should not be deleted until I do so - therefore I don't understand why I keep losing them. 

 

Hope someone can help me...

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Need Help: BB Pearl 8110

Hi!

 

Check out these links to see if anything is useful:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14213http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-call-logs...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
rubyg
Posts: 5
Registered: ‎07-18-2009
My Device: Bold 9700

Re: Need Help: BB Pearl 8110

Hi again..  I switched to a different telco and now after synching all my email addresses, I noticed that I could no longer delete the message from my handheld - which means I still have to go open all my email boxes in order to delete the unwanted messages.  How can I do everything from my BB unit?

 

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Need Help: BB Pearl 8110

You should be able to...as long as everything was shifted correctly. You could try these things:

 

Resend Service Books:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02830

 

Delete and re-create the BIS configuration.

 

Check with your telco to be sure your BIS account is fully migrated.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Visitor
thedickson
Posts: 1
Registered: ‎03-02-2011
My Device: Pearl 8110

Re: Need Help: BB Pearl 8110

Hi. Something weird has happened to my 8110 recently - the device keeps rebooting then, when it tries to connect to the telco it shuts down and reboots again. Ive tried restoring the device software and downgrading but this has no effect except to wipe all data from my device - thank god i backed it all up! Ive also tried a different sim card on the same network - no change. Have you any suggestions? Thx 

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