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BlackBerry® Pearl™

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New Member
Posts: 2
Registered: ‎11-08-2011
My Device: Pearl 8100

No browser icon or email password

I cannot set up my email because it promps me to put in a password that I should have got from Blackberry also I have no internet browser icon so cannot get on the net

Hall of Famer II
Posts: 50,247
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: No browser icon or email password

Hi and Welcome to the Community!

 

I suspect something else...when you first go into the email setup, does it offer you Enterprise as well as Personal? Or does it just offer you Enterprise? If only Enterprise, then all of your issues are related. 

 

To use the proprietary RIM Push email capability as well as the native BB Browser, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.

 

 

Good luck!




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