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New Contributor
Randa
Posts: 2
Registered: ‎09-11-2009
My Device: Not Specified

Not able to send or recieve text messages...

[ Edited ]

I just got a blackberry and for some reason it isn't letting me send or receive text messages. Is there a way of fixing this? I've registered it and tried doing a battery pull. My husband suggested doing a factory restore. Any ideas?

 

EDIT: 

We got it to where I can receive messages but I still can't send any. Anyone got any good guesses?

 

Message Edited by Randa on 09-12-2009 12:04 AM
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Hall of Famer II
sdgardne
Posts: 47,727
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Not able to send or recieve text messages...

Hi and welcome to the forums!

 

Text messaging is part of your voice-level services from your carrier. I would contact them to be sure you are properly provisioned for those services from them.

 

Best!


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New Contributor
Randa
Posts: 2
Registered: ‎09-11-2009
My Device: Not Specified

Re: Not able to send or recieve text messages...

[ Edited ]

FIXED!

 

Most of everything is fixed now. Turns out AT&T was wrong. It wasn't a problem with the Blackberry itself. The problem was with an option in the firewall section being selected when it wasn't suppose to which was stopping me from receiving text messages. So if any of you do a factory restore on you bb and find that you can't recieve messages make sure that the firewall isn't blocking your messages.

 

Thanks!

Message Edited by Randa on 09-12-2009 11:33 PM
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