Hi, too bad Rogers wasn't able to be of more assistance. Unfortunately this is one of the big complaints I hear about them. And given that your phone isn't working, they should provide you with the support you need, or replace your phone (Telus is usually very good about doing this, I've never been able to figure out why Rogers seems unable to help).
Anyhow, lets try this. Reboot both your phone and your computer. To reboot the phone, simply remove the battery for 15-30 seconds and then reinsert and wait for the phone to turn back on. Don't plug your BlackBerry in just quite yet.
Now then, I'm guessing that your phone needs to have the operating system reloaded. To do this, start by downloading the most recent OS from the Roger's download site (see here: https://www.blackberry.com/Downloads/entry.do?code=1905AEDAB9BF2477EDC068A355BBA31A). From the drop down menu, select the BlackBerry Pearl Flip and select next. On the next page, click on the link to download the software. Once you've downloaded the software, you can install it to your computer.
Normally I would recommend that you install your OS via the BlackBerry Desktop Software, but in this case (because of your connection issue), I'm going to recommend a different method. On your computer, go to C:\Program Files\Common Files\Research In Motion\Apploader and open the Loader.exe file (note, on 64-bit computers, go to C:\Program Files(x86)\...). You can now plug in your BlackBerry and use this to reload the OS on your phone. Just follow the steps and you should be good to go. Note, to be sure you get a clean install, on the page where you can select your applications, click on the Advanced button and select to delete all applications.
I hope this helps and if you need any further assistance, let me know.
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