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BlackBerry® Pearl™

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New Contributor
WebGeek
Posts: 8
Registered: ‎06-16-2008
My Device: Not Specified
Accepted Solution

Pearl 8100 Delete Prompt Issues

I'm not sure what else to look at, but this is doesn't make any sense. We are running Exchange 2003 on a SBS Server and on a separate server, the BES. All systems have the latest updates/SPs, etc .....

 

One of my users has a Pearl 8100, with the most current firmware as well and has been setup to prompt for deletes and to prompt if it should be deleted on the handheld only or both the handheld & mailbox.

 

The problem is, it only ever offers delete and not the "handheld only" and "handheld and mailbox" options. The Pearl is configured correctly for this and his profile in the BES is correct as well.

 

Today I did a complete wipe of the device and reactivated it thinking maybe something was screwed up in his handheld. Unfortuantely, this made no difference and I rechecked the delete settings again. Odd thing, it worked properly before the user messed up his device a couple weeks back.

 

Any ideas?

 

Jake

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Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Pearl 8100 Delete Prompt Issues

go to messages icon on device and then options> email reconciliation and choose Desktop( since its onBES) and set options accordingly.
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New Contributor
WebGeek
Posts: 8
Registered: ‎06-16-2008
My Device: Not Specified

Re: Pearl 8100 Delete Prompt Issues

Well, that seems to be the issue, the option is currently set to prompt for deletes and message services is desktop. The device does not prompt the user for their delete action. The device only offers a prompt to delete and not the "handheld only" or "mailbox & handheld" that should appear.

 

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Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Pearl 8100 Delete Prompt Issues

resend service books and try again.

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New Contributor
WebGeek
Posts: 8
Registered: ‎06-16-2008
My Device: Not Specified

Re: Pearl 8100 Delete Prompt Issues

Resending the service books did not change anything.
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Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Pearl 8100 Delete Prompt Issues

reactivate?
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Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
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New Contributor
WebGeek
Posts: 8
Registered: ‎06-16-2008
My Device: Not Specified

Re: Pearl 8100 Delete Prompt Issues

As I mentioned in my original note, I did a complete security wipe and reactivated the device, verified the options to control the delete prompting and the device seems to ignore the settings. I also resent the service books.

 

This is just all to strange...

 

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Trusted Contributor
frfghtr
Posts: 139
Registered: ‎04-01-2008
My Device: Storm 9530 / PlayBook 64GB
My Carrier: MTS

Re: Pearl 8100 Delete Prompt Issues

No idea on BES, but is it similar to BIS where you could delete email accounts and then set them up again?
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New Contributor
WebGeek
Posts: 8
Registered: ‎06-16-2008
My Device: Not Specified

Re: Pearl 8100 Delete Prompt Issues

In the BES, I can add/remove/change the BES user accounts. That is something I thought of trying when the user comes back tomorrow.

 

1) In the BES, delete the user account in question

2) Wipe the handheld again

3) In the BES, create the user account

4) Activate the handheld again

5) Check the handheld options again for delete handling

 

If that doesn't work ... it's a total bust.

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Trusted Contributor
frfghtr
Posts: 139
Registered: ‎04-01-2008
My Device: Storm 9530 / PlayBook 64GB
My Carrier: MTS

Re: Pearl 8100 Delete Prompt Issues

Well that does sound similar to BIS and I seem to remember some having some success doing that. Even without the wiping

 

Good luck. 

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