Just tried to do a software update on the phone and now the screen shows am icon with a circle with a screen in it and a 507 below it. My computer says there is an unrecognized USB device. Any suggestions?
Cause The error message indicates that no applications are loaded on the BlackBerry smartphone. While using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not installed.
This error message might appear because of the following causes:
The power management feature on the computer turns off the USB ports. The BlackBerry smartphone is connected to a laptop computer using a docking station.