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BlackBerry® Pearl™

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New Contributor
nitekreature
Posts: 6
Registered: ‎04-18-2011
My Device: Curve 9300
My Carrier: Airtel

Pearl 9100 Reception/Network Issues

Hi,

 

Can anyone let me know if they face network/ reception issues with their Pearl 9100??

 

I have been regularly facing issues with my Pearl 9100. Most of the time it keeps searching for the network and reception coverage shows "sos" rather than reception/network towers.

 

Help on this would be really appreciated.

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Pearl 9100 Reception/Network Issues

Hi nitekreature

 

Have you tried using another SIM card to test?

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
nitekreature
Posts: 6
Registered: ‎04-18-2011
My Device: Curve 9300
My Carrier: Airtel

Re: Pearl 9100 Reception/Network Issues

Yes I did .... Indeed i tried with 3 other sims of 3 different carriers .... and the problem still remained.

 

This made me sure that issue is with the handset than reception.

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Pearl 9100 Reception/Network Issues

I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.