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New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: Pearl 3G 9105
My Carrier: O2 Uk

Pearl 9105 - WIFI Symbol greyed out

Hello forums,

 

I have an issue with my Pearl. The WiFi symbol has stayed greyed out even though it says it has connected to my WiFi, home network. It is similar to what happened during the outage that happened.

I have reinstalled the software (OS 5) O2 won't allow upgrade to OS6. I have deleted the WiFi connection and re installed, but still it won't go white and it is affecting my mobile data usage as my phone is using the network signal for internet rather than WiFi.

 

Any suggestions on how to solve?

 

Cheers

Martyn

Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Pearl 9105 - WIFI Symbol greyed out

Hello,

 

You might get some use from this:

  • KB13299 Use the Wi-Fi Diagnostics tool

But...


MadMartII wrote:

O2 won't allow upgrade to OS6


Well, while O2 has not released OS6 for your model, other carriers have, and you are not restricted to using only those OS packages from O2. You can use this post:

as reference to quickly find the carriers that support the 9100/9105 and see which OS versions are out there. Our good volunteer Xandrex has been unable as of late to keep that thread up to date...hence, the specific OS levels listed in the post are likely out of date. As such, using that for quick reference to other carriers that support the 9100/9105 is the present utility of the post.

 

Good luck!




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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: Pearl 3G 9105
My Carrier: O2 Uk

Re: Pearl 9105 - WIFI Symbol greyed out

Hi sdgardne,

 

Unfortunately the KB was very useful as I already knew that exsisted. Though it does tell me that my phone has not connected up to the Blackberry Infrastructure but don't know how to get the phone to reconnect?

 

I have downloaded a version of OS6 but am concerned about branding will downloading it from another carrier cause any issues?

 

Cheers

Martyn

Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Pearl 9105 - WIFI Symbol greyed out


MadMartII wrote:

 

Unfortunately the KB was very useful as I already knew that exsisted. Though it does tell me that my phone has not connected up to the Blackberry Infrastructure but don't know how to get the phone to reconnect?


Wait...so in Manage Connections > Services Status, the status of BIS is "Not Connected"? If so, then you have bigger issues...in which case I suggest (with your BB truly functioning on your carrier network...turn the WiFi radio off to be sure) the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

See if that get's the BIS Services Status to at least say "Mobile Network". If it does, then try WiFi again (a Service Book may have been missing, and the resend may have obtained it). Otherwise, if you can't register and/or can't receive Service Books, then contact O2 for formal support as your BB is not properly connecting to them.

 


MadMartII wrote:

 

I have downloaded a version of OS6 but am concerned about branding will downloading it from another carrier cause any issues? 


The ONLY thing that happens is if, at some point when you seek formal support from O2, they discover that you are using an OS level that they do not sanction, then they can refuse to provide support to you until you fall back to their supported version. But thousands of folks (maybe millions???) are using OS packages from other carriers all the time with no ill effects whatsoever.

 

There is a "trick" necessary to use another carriers OS package...let us know if you desire to proceed down that path and we can provide what you need.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: Pearl 3G 9105
My Carrier: O2 Uk

Re: Pearl 9105 - WIFI Symbol greyed out

Hi again,

 

Tried it all and all BIS says is that it's connected to the Mobile Network.

 

This is what it says in WiFi Diagnostics:

 

BlackBerry Infrastructure
Address Used:
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:

So it looks like a trip to O2 for me. I only have 2 weeks left on teh contract for this phone so will play with the OS after this so I can use it as a spare phone.

 

Cheers for the help,

Martyn

Highlighted
Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Pearl 9105 - WIFI Symbol greyed out


MadMartII wrote:

 

Tried it all and all BIS says is that it's connected to the Mobile Network.


Actually, that's good...it at least means that your BIS service is active, just that for some reason it won't work via WiFi.


MadMartII wrote:

 

So it looks like a trip to O2 for me.


Yup...probably a good bet if you don't want to attempt the OS reload/upgrade at this point.


MadMartII wrote:

 

Cheers for the help,



You are most welcome...good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code