BlackBerry® Pearl™

[TannerC]

Well my old pearl broke so i ordered a new one on ebay, it was a t-mobile phone, but its not recognizing my sim card? and when i put my media card in from my old phone it says ''media card inserted contains encrypted content which will be unaccesible  by this devise. please place the media card in origional devise to acces the content" but i cant because my other phone is broken. any ideas or helpfull advice is greattttly appreciated...

[kijanasmart]

Welcome to the forums TannerC

The encryption is designed for security measures and I'm not sure you'll be able to recover the data. You may have to format the card and lose the data you had. You say the old phone is "dead", what do you mean? It won't turn off? you broke it in half? If it can still be recognized by the computer, you may be able to access it somehow.

Regarding the sim, is there any specific error messages you are getting with the sim? 

Try to provide all the details of what is happening so that it can be easier to isolate the issues and find a fix.

[TannerC]

 Sorry, i should have been more clear, the first phone's keyboard is screwed up. mainly the back button and menue button. and the trackball is now gone. but i can still tun it on/off and unlock it. is there any way to plug it into the computer to recover the information?

As far as the sim card goes, i took it out of my old phone and put it in the new one, and it acted like i had never put it in. so i put it back in the old one to make sure it works and now it doesnt even work in it. i tried cleaning them with soft erasers like somone suggested but no luck.

[kijanasmart]

Yes, using DTM you should be able to backup the contacts, calendar, etc. http://www.blackberry.com/btsc/KB12487

For the media card, if you plug into the computer, does it show up as a usb drive? If so, you may be able to save the data.

Normally, you would go to Options>Media Card, and set:

Encryption to "Off",

Mass Storage Mode to "On",

Auto Enable Mass Storage Mode to "Yes"

If your trackball and menu buttons partially work, you can try to do this. If not, you may have to  format the media card in the new phone and lose the stored files