09-30-2012 08:48 PM
Hi I have a Pearl 8120. There is an issue where the phone will crash if I connect it to certain PCs via USB.
When I say it crashes the screen goes blank, and the red light stays on. To recover from this point I have to unplug it and re-insert the battery.
Though for example if I connect it while the PC has not booted into Windows then it will not crash.
When I connect the phone via a charger cable it is also fine, and it never crashes on my own home PC.
Is there any way to resolve this?
Solved! Go to Solution.
10-04-2012 09:43 AM
To rule out any software issue on your BlackBerry® Pearl™ 8120 smartphone that may be causing this, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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10-05-2012 04:35 PM
10-29-2012 08:39 AM
Hi it seems like too much effort to reload the blackberry software at this point.
Though I have resolved the issue by changing the option for 'Auto Enable Mass Storage Mode When Connected' to Prompt.