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New Contributor
LarsLondon
Posts: 9
Registered: ‎08-07-2008
My Device: Not Specified
Accepted Solution

Phone dead after software update failure - Error symbol

I updated my BB device software, but the update process froze at the very end when the device is supposed to initialze. Now, when I turn on the phone, all I get is an error symbol looking like a crossed out application symbol with the number 543 underneath. When I plug the USB cable in, the computer recognizes the phone and desktop manager finds it as well, however I cannot connect to the device.

 

Urgent help needed!

Thanks.

Super Contributor
juwaack68
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch

Re: Phone dead after software update failure - Error symbol


LarsLondon wrote:

I updated my BB device software, but the update process froze at the very end when the device is supposed to initialze. Now, when I turn on the phone, all I get is an error symbol looking like a crossed out application symbol with the number 543 underneath. When I plug the USB cable in, the computer recognizes the phone and desktop manager finds it as well, however I cannot connect to the device.

 

Urgent help needed!

Thanks.


Error 543 is an OS error.  Follow this link to resolve it.  If you need any additional help, post back with any specific questions.

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New Contributor
LarsLondon
Posts: 9
Registered: ‎08-07-2008
My Device: Not Specified

Re: Phone dead after software update failure - Error symbol

Thanks!

Solved it by using the JL Cmd wiper.

 

Lars

New Member
deasy1217
Posts: 3
Registered: ‎09-29-2008
My Device: Not Specified

Re: Phone dead after software update failure - Error symbol

how do you use or get the JL Cmd wiper?   My phone has the error 543 symbol and I'm looking to solve the problem but I can't.  I saw your posting and maybe you could be of some help to me.
New Member
deasy1217
Posts: 3
Registered: ‎09-29-2008
My Device: Not Specified

Re: Phone dead after software update failure - Error symbol

can you send me the link?
Super Contributor
juwaack68
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch

Re: Phone dead after software update failure - Error symbol

You can find it here:

 

http://blackberryfaq.net/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

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New Member
deasy1217
Posts: 3
Registered: ‎09-29-2008
My Device: Not Specified

Re: Phone dead after software update failure - Error symbol

I went to that link and it said there was no text on the page...
Super Contributor
juwaack68
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch

Re: Phone dead after software update failure - Error symbol

Very strange - I copied and pasted from the page address.

 

Go here:  http://www.blackberryfaq.com/index.php/BlackBerry_FAQ

 

and then scroll down and find the link for "How do I wipe the BlackBerry using JL_Cmder".

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