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BlackBerry® Pearl™

New Member
Posts: 1
Registered: ‎01-12-2014
My Device: 9100

Please help! Can't access BIS account for mail setup

Hi, I have blackberry 9105 which using Mobifone Bis (Vietnam). I didn't use it for 3 months and now i can't remember my BIS account for mail setup. I called to Mobifone Help Service but they couldn't give me an answer. So, what can i do for getting back may password (even user if you can).

Some information of my phone:

- Model: Blackberry 9105


- Mobile network provider:  Mobifone - Vietnam


Hope your feedback soon! Thanks

Hall of Famer II
Posts: 49,100
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Please help! Can't access BIS account for mail setup

Hi and Welcome to the Community!


If it truly and only your BIS account, then your mobile service provider MUST be able to help you...they manage that account, and only they can reset it for you.


But, if instead you meant your BBID account, then refer:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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