BlackBerry® Pearl™

[reila5]

For a couple of weeks, I was having troubles getting my Pearl to sync to my computer using Mass Media Storage (I'm not a big fan of DM, and was getting the error that I needed to run DM with administrator priveledges).

I saw today that Auto Enable Mass Storage Mode When Connected was set to No, and when I changed it to Yes, I was able to access the device from My Computer. I also was able to access DM by right clicking and going to Run as Administrator.

However, when I downloaded the Standard version of Documents to Go today, my device no longer shows up on My Computer or DM (this is the only thing I've changed in the configuration in weeks.) The device will charge when plugged in, but that's it. I've tried multiple USB ports and USB cables, so I don't think that's the problem. Any ideas?

[sdgardne]

Hi and Welcome to the Forums!

Here is the list of troubleshooting KB's...hopefully something will be useful:

• KB02640 Troubleshooting USB connections
• KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
• KB00019 No PIN displayed in BlackBerry Desktop Redirector

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.

Hopefully something there is helpful!

Cheers!

[reila5]

Thank you for your help!

The last two help pages didn't seem to address the problem. I tried following the steps outlined on the first document, but RIM Handheld doesn't show up on my Windows device manager. 

[sdgardne]

OK...then I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:

• KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

• http://na.blackberry.com/eng/services/desktop/

• Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):

• KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

• http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:

• KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.

Good luck and let us know!