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Contributor
Posts: 16
Registered: ‎09-09-2013
My Device: Blackberry Z10
Accepted Solution

Re-updating to 6.0 firmware

Hi all.

 

I have owned a Blackberry pearl 9105 for two years with no problems until now.  I recently downloaded the Blackberry Desktop software and once it was installed it told me that there was a more recent version of my firmware and I could update it.

 

I updated to 6.0 Bundle 2950 v6.0.0.668, so far so good. When the phone was powered up I found that I no longer had internet access via the phone network but I could still access via wifi. Prior to using the desktop s/w I had no idea what firmware version I was on. As a result I regressed to version 5 v5.0.0.882 to see if that would solve the internet problem, it didn't!!  I then tried to update again to version 6 but was not allowed to do it via the desktop s/w.

 

Has anyone else had this problem, and is there a solution that I can follow?

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Re-updating to 6.0 firmware

Hi and Welcome to the Community!

 

After any update, or indeed whenever services seem to go wonky, I always suggest this process.


With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! Otherwise, you should contact your mobile service provider for formal support.

 


 

You are free to use any OS package that is applicable to your specific BB model, even from a carrier other than your own. Further, sometimes the automatic update process just gets stuck, and you need to override it with a manual process.

For both of those, the simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

 



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 16
Registered: ‎09-09-2013
My Device: Blackberry Z10

Re: Re-updating to 6.0 firmware

Many thanks for your response and suggested solution.  It looked quite complicated at first but after reading through a couple of times, I get it!

 

After posting this thread and reading your reply, it occured to me that some time ago, as a pay and go user, I had cancelled my blackberry bolt-on from o2, my provider, and therefore my blackberry was merely a phone!  So when I regressed the firmware the only way to update again was to repurchase the bolt-on.

 

It cost me £5 for the priviledge but my Blackberry is now a Blackberry again and full functionality has been restored, and I have updated to latest o/s as a result using the desktop s/w.

 

Moral of the thread - If it ain't broke, don't fix it

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Re-updating to 6.0 firmware

I'm glad you figured a way to resolve it...you are most welcome, and cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code