BlackBerry® Pearl™

[sblackshire]

I am a new BB user and not totally sold yet.  I cannot get my emails to reconcile between my bb and outlook.  I have gone through all of the "obvious" settings but still isn't working; I am having to delete emails on both.  Any thoughts? 

[JSanders Resident Expert]

If you are BIS, the personal BlackBerry Internet Service, your service will not reconcile with Outlook.

You will need BES, enterprise service, for that function.

[lorriem1222]

When you go into your email icon click the menu key and select options then select email reconcilliation. Do you have "delete on" set for mailbox and handheld?

[sblackshire]

Yes, I do.

[sblackshire]

I don't mean to be stupid, but as I said, I'm new at this bb stuff.  So should I re-install my software and choose BES instead of BIS?