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BlackBerry® Pearl™

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Contributor
Topcat5196
Posts: 25
Registered: 04-18-2011

Right Convenience Key not working

It did work originally but not since upgrading to OS 6, though even that isn't 100% correct.

When pressed I hear a definite "click" to indicate the switch action, but if fails to launch the selected application (default camera). I've tried changing the application but none work, apart from Clock, and that only works the first time I try it after making the change, successive clicks won't launch it again.

I've tried removing the battery to reboot the device but no success.

 

Everything else seems to work fine.

 

Any ideas? :Helpsmilie:

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JSanders
Posts: 51,765
Topics: 377
Likes: 16,861
Solutions: 4,482
Registered: 04-01-2008
My Carrier: Verizon

Re: Right Convenience Key not working

What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.6.0.x.xxx", What is yours?


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Contributor
Topcat5196
Posts: 25
Registered: 04-18-2011

Re: Right Convenience Key not working

9105
6.0 Bundle 2114 (v6.0.0.481, Platform 6.6.0.151)

Does that help?
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JSanders
Posts: 51,765
Topics: 377
Likes: 16,861
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Registered: 04-01-2008
My Carrier: Verizon

Re: Right Convenience Key not working

Ok, good, v6.0.0.481 is the latest OS for the 9100/9105 device.

So, I don't really know.. .could be a moisture issue, such as having left the device on a bathroom counters during a hot or steamy shower, does that sound possible? Normally you would see other keys failing as well.

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Contributor
Topcat5196
Posts: 25
Registered: 04-18-2011

Re: Right Convenience Key not working

Sorry, it can't be that. It is strange admittedly, more so because of the way it does occasionally work.

 

Thanks anyway.

 

  • Any technical boffins at RIM with any ideas....???    :Genius:

 

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Contributor
Topcat5196
Posts: 25
Registered: 04-18-2011

Re: Right Convenience Key not working

Guess what.... it's working again :Clap:

 

Just by chance I connected the handset to the Desktop Software app, and it showed an update available to (I think it said) a core application. So I installed it, and now I have the default camera on right key again. I haven't tried other apps to that key (don't want to push my luck).

 

I just hope that WAS the problem, and not just coincidence.

 

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JSanders
Posts: 51,765
Topics: 377
Likes: 16,861
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Registered: 04-01-2008
My Carrier: Verizon

Re: Right Convenience Key not working

 


Topcat5196 wrote:y.

 

  • Any technical boffins at RIM with any ideas....???    :Genius:

 

As you would have noticed upon your registration in this forum, and by the name of this forum, we are a user-to-user community forum. We are not RIM employees nor do RIM employees frequent the forum with the intent of providing techincal assistance. Your mobile service provider, by contract to RIM and to you, provides that service and when not resolved, can escalate the issue at no cost to you, to RIM level technical support.

 

So, it's just us regular boffins here.

 

Glad you got it working, good luck.


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New Contributor
pidjong09
Posts: 3
Registered: 12-11-2011
My Carrier: Smart Wireless

Re: Right Convenience Key not working

My right convenience key is working as a shutter button. however, it doesnt work as a shortcut key. it doesnt launch the application even how hard i press the right convenience key. i plugged it with our computer and it seems that i use the latest software. may i ask what exacly "core applicartion update" did you install on your BlackBerry? Many thanks!

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JSanders
Posts: 51,765
Topics: 377
Likes: 16,861
Solutions: 4,482
Registered: 04-01-2008
My Carrier: Verizon

Re: Right Convenience Key not working

What app is that you're wanting to use on your convenience key?

 

What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.5.0.x.xxx", What is yours?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

Please use plain text.
New Contributor
pidjong09
Posts: 3
Registered: 12-11-2011
My Carrier: Smart Wireless

Re: Right Convenience Key not working

Blackberry 9105

6.0 Bundle 2597 (v6.0.0.587, Platform 6.6.0.220)

 

It says:

Right Side Convenience Key Opens: Camera

 

The left side convenience key just works perfectly fine. What I can't understand is that why the other one doesn't launcgh the app selected. In this case, the camera. :smileysad:

 

Thank you for helping me out with this one.

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