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Contributor
srandazzo01
Posts: 11
Registered: ‎12-05-2012
My Device: Bold 9900
My Carrier: Tmobile
Accepted Solution

SMS Won't Delete

Hello, I have a empty SMS text message that will not delete. I click delete and also have done delete prior and its gone, but as soon as I pull my battery and it turns on its there again. Please help. Thank you.
Please use plain text.
Guru I
John_Clark
Posts: 14,955
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: SMS Won't Delete

That's a strange problem. Usually a battery pull clears it up. You might try plugging the device into BlackBerry Desktop Software and see if you can delete/clear the SMS database that way. It will delete all SMS messages, though.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
Contributor
srandazzo01
Posts: 11
Registered: ‎12-05-2012
My Device: Bold 9900
My Carrier: Tmobile

Re: SMS Won't Delete

I tried that on BlackBerry desktop, but I can't seem to find how to do that. I found data files, but none say SMS. I wouldn't mind deleting all SMS messages.
Please use plain text.
Guru I
John_Clark
Posts: 14,955
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: SMS Won't Delete

Connect the device

Open Desktop Software (just to be safe, make a full backup at this time and then continue on with the instructions below.)

Click on Device at the top left and select Delete Data

Choose Selected Data.

Check the box for "SMS Messages"

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
Contributor
srandazzo01
Posts: 11
Registered: ‎12-05-2012
My Device: Bold 9900
My Carrier: Tmobile

Re: SMS Won't Delete

That worked!!! Thank you so much!!!!

Please use plain text.
Guru I
John_Clark
Posts: 14,955
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: SMS Won't Delete

Excellent! If you would, please mark the thread as solved.

John
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.