11-11-2011 06:09 PM
I am desperately hoping that someone can help!!
I have a BB Pearl 3G with BBOS6
I was in the process of updating some apps (Whatsapp, BBM). The phone asked to reboot, I said that was fine.
When it had completed its reboot the email, sms and browser icoms no longer worked (I would click on them and nothing would happen at all) and the phone would freeze.
The error messages I am getting are:
Uncaught exception: Application net_rim_bb_messaging_app(78) is not responding...
Uncaught exception: Application net_rim_bb_browser_daemon(96) is not responding...
Once I managed to get the Error 523 reset which I did but this did not help.
I have tried several hard resets (taking out the battery when the phone is on, have left it out for several hours and then replaced it) all to no avail.
I am unable to find any reference to these errors online.
Does anyone have a solution???
Solved! Go to Solution.
11-12-2011 12:32 PM
Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
11-13-2011 04:22 PM
11-13-2011 06:08 PM