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New Contributor
Posts: 9
Registered: ‎02-16-2011
My Device: Blackberry 8220 Flip
Accepted Solution

Uncaught Exception: java.lang.NullPointerException

Hi,

My BB 8220 flip has always had battery problems. Lately the battery dies after only 8 hours in standby mode. The last time it died was two days ago, and after four hours of charging it finally turned back on - only to have the error 'Uncaught Exception: java.lang.NullPointerException' showing on the screen.  I have noticed that now the Call Log does not work for Incoming, Outgoing and Missed calls.  The SMS has also mysteriously disappeared so I am unable to send and receive texts.  My address book is still intact.  I don't have a data plan so I do not have any extra applications on the phone, simply what it came with.  I have tried to reboot (removing battery) a few times, but the error has not fixed itself.

Any simple ways to fix this error, or is my phone beyond repair?

Hall of Famer II
Posts: 53,032
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Uncaught Exception: java.lang.NullPointerException

 

Hi and Welcome to the Forums!

 

Given your description, I advise an OS reload or upgrade. From a PC, you can install any OS package to a BB via this procedure:

Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

 

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:


  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

 

Good luck and let us know!

 




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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Uncaught Exception: java.lang.NullPointerException

[ Edited ]

HI and welcome to the forums!

 

Try the steps in the article below for resolution.

Thanks,

 

Bifocals


 

KB20476 Contact with an SMS number in the email field causes NullPointerException when opening the SMS application if there messages from that contact.

 

(Sdgardne types faster than I!)

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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New Contributor
Posts: 9
Registered: ‎02-16-2011
My Device: Blackberry 8220 Flip

Re: Uncaught Exception: java.lang.NullPointerException

Which software should I download? (Sorry, I don't usually do stuff like this so I am very unsure).

My phone's current software is v4.6.0.174 (platform v4.1.0.58).  There are two options to downlaod, I presume I should choose v4.6.0.502 (Multilanguage, platform: 4.1.0.100)?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Uncaught Exception: java.lang.NullPointerException

Hi,

I would recommend getting the latest software from your vendor to take advantage of new features

and fixes for older software bugs.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 9
Registered: ‎02-16-2011
My Device: Blackberry 8220 Flip

Re: Uncaught Exception: java.lang.NullPointerException

Hi,

I've connected on now I receive the following message:

The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer.  Contact your wireless provider or system administrator.

Any suggestions?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Uncaught Exception: java.lang.NullPointerException

Hi,

You need to download your device software and install it on the PC so the desktop will find it.

Make sure you select to save the file when downloading, then click on the file it's self extracting.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 9
Registered: ‎02-16-2011
My Device: Blackberry 8220 Flip

Re: Uncaught Exception: java.lang.NullPointerException

Hmmm, I downloaded the file yesterday..... I will try again to see if it will work.

New Contributor
Posts: 9
Registered: ‎02-16-2011
My Device: Blackberry 8220 Flip

Re: Uncaught Exception: java.lang.NullPointerException

Just downloaded it again - Unforunately it tells me that there is an error, then that the software is not compatible with my device.  Should I try a different download?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Uncaught Exception: java.lang.NullPointerException

Hi,

Please tell me where you are down loading the file from what link are you using.

Also what version of device OS are you trying to download.

Thanks.

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter