BlackBerry® Pearl™

[gary28]

Please Help! it won't let me send faxes or connect to eoffice online because of the firewall and i not sure how to get it through.

[Bifocals]

HI,

 PLEASE DO NOT DOUBLE POST, THANKS

How do you know it's the firewall, getting any error messages?

Thanks

Do you have this:

This product requires purchase of Online File Storage™ component. If you already own some of DynoPlex products, such as eOffice™ Suite, you might already have the required component.

Message Edited by Bifocals on 10-07-2008 12:55 AM

Message Edited by Bifocals on 10-07-2008 01:02 AM

[gary28]

Yes I do get an error message and it reads "The application dynoplex_eflie has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy." Then it says "Error 535: Can not open URL. Please contact support."

I am not so worried about the online office as much as being able to fax when i have completed a document.

Thanks

[Bifocals]

Hi,

The answer is in the message, you are setup on a BES serve, and the "IT policy" is put on by the IT folks in your shop.

You need to have then remove the policy for you.

Thanks,

If you need more information, please ask!

If not, please resolve the post using the options by the kudos’ star.

Just check the post that had your answer!

Thanks 

[gary28]

I do not have any IT people. I own the business and we do not have an IT policy. So how would i remove it myself?

[Bifocals]

Hi,

Is our Device setup as BES or BIS?

Thanks,

[gary28]

I do not know. Where would i find out?

[Bifocals]

Go to connections - services status Bis service connection or BES connection listed as on?

[gary28]

Where do I find the connections option? Is it listed under something else?

[chathura]

I would use a online fax service since you have internet access to send any document as fax using:

http://sendfreefax.net

Regards,

Chuck.