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New Contributor
gary28
Posts: 6
Registered: ‎10-06-2008
My Device: Not Specified

When trying to send a fax using eoffice it says it can't.

Please Help! it won't let me send faxes or connect to eoffice online because of the firewall and i not sure how to get it through.
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: When trying to send a fax using eoffice it says it can't.

[ Edited ]

HI,

 PLEASE DO NOT DOUBLE POST, THANKS

 

How do you know it's the firewall, getting any error messages?

Thanks

 

Do you have this:

 

This product requires purchase of Online File Storage™ component. If you already own some of DynoPlex products, such as eOffice™ Suite, you might already have the required component.

Message Edited by Bifocals on 10-07-2008 12:55 AM
Message Edited by Bifocals on 10-07-2008 01:02 AM
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New Contributor
gary28
Posts: 6
Registered: ‎10-06-2008
My Device: Not Specified

Re: When trying to send a fax using eoffice it says it can't.

Yes I do get an error message and it reads "The application dynoplex_eflie has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy." Then it says "Error 535: Can not open URL. Please contact support."

I am not so worried about the online office as much as being able to fax when i have completed a document.

Thanks

 

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: When trying to send a fax using eoffice it says it can't.

Hi,

The answer is in the message, you are setup on a BES serve, and the "IT policy" is put on by the IT folks in your shop.

You need to have then remove the policy for you.

Thanks,

 

If you need more information, please ask!

If not, please resolve the post using the options by the kudos’ star.

Just check the post that had your answer!

Thanks 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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New Contributor
gary28
Posts: 6
Registered: ‎10-06-2008
My Device: Not Specified

Re: When trying to send a fax using eoffice it says it can't.

I do not have any IT people. I own the business and we do not have an IT policy. So how would i remove it myself?
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: When trying to send a fax using eoffice it says it can't.

Hi,

Is our Device setup as BES or BIS?

Thanks,

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
New Contributor
gary28
Posts: 6
Registered: ‎10-06-2008
My Device: Not Specified

Re: When trying to send a fax using eoffice it says it can't.

I do not know. Where would i find out?
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: When trying to send a fax using eoffice it says it can't.

Go to connections - services status Bis service connection or BES connection listed as on?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Please use plain text.
New Contributor
gary28
Posts: 6
Registered: ‎10-06-2008
My Device: Not Specified

Re: When trying to send a fax using eoffice it says it can't.

Where do I find the connections option? Is it listed under something else?
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New Contributor
chathura
Posts: 5
Registered: ‎03-15-2012
My Device: Curve
My Carrier: ATT

Re: When trying to send a fax using eoffice it says it can't.

I would use a online fax service since you have internet access to send any document as fax using:

http://sendfreefax.net

 

Regards,

Chuck.

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