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BlackBerry® Pearl™

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New Contributor
cupidking
Posts: 2
Registered: ‎01-16-2009
My Device: Not Specified

cannot hear voice but works on speakerphone

Can someone help with resolving the issue with my phone. I cannot hear when in normal mode, but speakerphone and external headset mode works fine. I have a blackberry pearl and looking if can be resolved with some easy steps instead of having to purchase another phone.

 

Thanks.

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: cannot hear voice but works on speakerphone

Hi and welcome to the forums!

Try the volume buttons on the right side (as you face the device).

Look for the volume indicator while on the call and make sure it is all the way up

Press the green key, then press menu, select general options. Scroll down to

default call volume and make sure it's set at 100%. You can also enhance the call

audio by boosting the treble or bass. I have attached a screen shot of the volume

indicator.

Thanks,

 

Bifocals


The volume indicator is far right indicator                           \/

 

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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: cannot hear voice but works on speakerphone

Welc:smileyhappy:me to the F:smileyhappy:rums!

 

In addition to what Bifocals said, Try removing your battery. Replace after 30 seconds - allowing your phone to reboot.


:smileyhappy: :smileyhappy: Nurse-Berry :smileyhappy: :smileyhappy:
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New Contributor
sumanpar
Posts: 5
Registered: ‎01-11-2009
My Device: Not Specified

Re: cannot hear voice but works on speakerphone

I even have  the same problem does not have anysound even in the loud profile, not even for the alarm and ring tones. 

 

New Contributor
cupidking
Posts: 2
Registered: ‎01-16-2009
My Device: Not Specified

Re: cannot hear voice but works on speakerphone

thx bifocal,

but tried the solution, but didn't work.. any other ideas?

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: cannot hear voice but works on speakerphone

Hi Cupidking,

If you did all the suggestions including the battery pull, take the phone to the carrier.
You should have a 1 year warranty against manufacturer defects.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Member
eabel1
Posts: 1
Registered: ‎03-02-2009
My Device: Not Specified

Re: cannot hear voice but works on speakerphone

My problem is the same, i have a BB pearl 8100 any other way to rersolve the issue other than bringing it to the cell provider? mine doesn't have warranty since I have mine for 2 years
New Member
tungdang
Posts: 1
Registered: ‎10-20-2009
My Device: Not Specified

Re: cannot hear voice but works on speakerphone

Hi,

 

I also have the same problem like cupidking. Do you have any solution for this?

 

Thanks.

Forums Advisor III
OzBBerry42
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: cannot hear voice but works on speakerphone

Hello All,

Try these solutions in order.

 

 

Solution 1 - Reload the OS

Solution 2 - take it to your carrier for a replacement under warranty or out of warranty - or goto a Store and buy a new phone - your choice.



Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
New Member
Clean1
Posts: 1
Registered: ‎07-30-2012
My Device: Bold 9790

Re: cannot hear voice but works on speakerphone

I have had this issue and to fix it you need to make a call and while on speakerphone plug in your headset and then unplug it.  For some reason it now works where you can hear the person without having to use either the headset or the speakerphone!