BlackBerry® Pearl™

[Bifocals]

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pepejordan wrote:

Hi Bifocals,

I have been trying to fix this issue during the last 2 days, but I am finally giving up searching by myself and asking you some help:

- I tried resolution 1 and 2 and it did not work

- According to my BB Desktop Software, the intellisynch folder should be located at C:\Users\[myname]\AppData\Roaming\Research In Motion\BlackBerry Desktop

- I wanted to try to delete or rename the intellisynch folder per some suggestions posted here, but I just do not know how to find it: when I go to my C: root, I CANNOT see the "Users" folder and all the next folders. Should I change something in the way my C: root is displayed?

Thanks in advance for your help.

Pepe

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Hi Pepe and welcome to to the forums!

What type of PC and which version of Windows are you using?

What version of desktop manager software are you using?

Thanks,

Bifocals

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How to configure synchronization settings for BlackBerry Desktop Software

Resolution 1b To delete the Intellisync folder, complete the following steps:

[pepejordan]

Hi,

Thanks for your replies.

Version: Windows 7 Home Premium Version 6.1

PC Sony Vaio

Desktop BB version: 5.0 Bundle 1682

Best,

Phil

[Bifocals]

Hi,

Make sure that your PC account log in has full administrator rights in Windows 7.

See if you can use advanced logging.

Thanks,

Bifocals

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Microsoft Win 7 Support Page

How to turn on advanced synchronization logging if a wired synchronization fails

[pepejordan]

Hmm...I am the single administrator on my PC, why wouldn't I have all administrator rights. Where can I possibly change this? Really sure this is the problem?

Thanks Bifocals.

[Bifocals]

Hi Pepe,

You are not given Win 7 admin rights by default. You can use the link I attached in my prior post to the Windows 7 support page from Microsoft to help you check or change the rights. You report not being able to display directory structure on your PC, so yes I think you may have an issue with admin rights.

Thanks,

Bifocals

[patopan]

1) Cuando sincronizo con mi Computadora Dell Windows Seven 64 bits me tira error codigo 0x8004fd28.

Antes nunca habia pasado.

2) En el calendario se duplican las citas.

Gracias por su ayuda. 

[wahoowa]

I am unable to access the Documents and Settings folder--it just says "Access is Denied". How do I fix this?

[Bifocals]

Hi wahoowa and welcome to the forums!

You didn't list your PC operating system but it sounds like you do not have the needed

Microsoft full administrator rights. What operating system do you have? 

Thanks,

Bifocals

[wahoowa]

Thanks for responding.  I solved the problem via one of the other help links.

FYI, operating system is Vista and it is my own home computer.  yes, I figured I needed administrator rights and wasn't sure why I didn't have them.  

[Bifocals]

Cool!  
I'm glad you have it fixed.
Thanks,

Bifocals