03-12-2012 11:07 AM
hi i am new to blackberry and i have just got a pearl 9105 3g.. i have been trying for days to update it to the os6 software and i am not getting anywhere fast. i have tried doing it through the desktop manager and therough the over the web way... i have tried using bbsak and tried downloading the software from bb itself but still no closer.. i updated my girlfriend phone instantly and it just popped up with os6 and i just accepted it but it will not do it to my phone even tho they are the same phones on o2, the only difference is that mine is locked to o2 and hers was on vodafone but i unlocked to all networks
pleeeease can somebody help me as its driving me crazy. even o2 tech department said it should just update as my girlfriends did
03-12-2012 01:20 PM
First you have to make a backup with Desktop Manager then in you phone go to:
Options->security options > Security Wipe. "follow the instructions and then it will take some minutes and it will reboot"
05-14-2012 02:25 PM
did you update your girlfrinds phone on the same computer, MAYBE it is because of that, Try reinstalling BDS, (Unistall, reboot PC, and install), then plug your pearl to see what happens.