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New Member
eagle43eg
Posts: 1
Registered: ‎02-20-2013
My Device: curve 9830

how to remove my blackberry password using desktop

i have a bb curve 9830 the touch isnt working any more so i cant go into the menu is there a way i can remove the password using my computer till i get the part to fix it

 

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: how to remove my blackberry password using desktop

Hi and Welcome to the Community!

Well, yes there is...but it is totally drastic...via the Desktop Software, you can perform a ResetToFactory WIPE, which will remove the password. Of course, it will also remove everything else from your device -- contact lists, calendar, integrated email accounts, messages, apps, etc. etc. etc. It truly does what it says -- ResetToFactory condition, as if it just rolled off the manufacturing line.

Other than that, no...the actual setting to create/change/remove the device lock password can only be accessed via the on-device interface.

Good luck!

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