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I'm trying to change my private key password timeout under sec. Options,I'm @ attempt #10,I don't want my handheld erased my phone tech support can't help said the Sprint store can hook my phone up to their system &it's possible to reset or retrieve this has anyone ever had 2 do this?
Unless you know the password you can not hook up the BlackBerry to anything to reset the attempts. Even if you attach it to a PC you still have to provide the password. Try taking the battery out for 10 seconds before entering your password the last time.
Sprint tech support said it's supposed to reset it to a default honestly I don't recall ever personally setting it I've only had this phone a couple of months but I've already added so much info & software to have it erased on a hunch, I attempted my security code w/sprint social anything I could think of is there a way to salvage my info & is there a default b/c I can't even lock my phone?