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BlackBerry® Pearl™

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New Contributor
jessebrice
Posts: 9
Registered: ‎07-29-2009
My Device: Not Specified

phone crashes

my pearl crashes often when i play music and i skip to the next song. The screen shuts off and the red LED light at the top flashes and then my phone goes through a long reboot
Retired
BBerryDragon
Posts: 104
Registered: ‎03-27-2009
My Device: Not Specified

Re: phone crashes

I took a look through your posts and found a common theme.  At this point it would be suggested to reload the software onto the BlackBerry.  Make sure you backup the BlackBerry before hand and avoid restoring the data until there has been a chance to test and make sure the problem no longer occurs.  Let us know how it goes.
Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: phone crashes

Before reloading device software try the following:

 

 

step 1:

 

transfer all your files from internal memory to micro-sd memory card.

 

You can observe your device memory contents via instruction:

 

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&view=by_dat...

 


step 2:

 

Make selective backup

 

http://supportforums.blackberry.com/rim/board/message?board.id=8100&message.id=15956#M15956

 

Refer to this article  to realize what databases you need to backup.


step3:

 

After that on the device go to Options - Security Options - General Settings

 

Open menu and select "Wipe handheld"

 

Now, does the problem disappear? If so - restore the backed up information.

New Contributor
jessebrice
Posts: 9
Registered: ‎07-29-2009
My Device: Not Specified

Re: phone crashes

i found out that it was 1 song in particular that crashes my phone, so i just deleted it
Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: phone crashes

And now your device works ok.

 

Am I right ?