Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Pearl™

New Contributor
Posts: 5
Registered: ‎11-23-2008

phone just randomly shut off?

Has this happened to anyone? I was talking to a friend, and just as we hung up, my screen turned black and shut off. I clicked the "hang up" button to turn it back on, but it was just odd that it just shut off randomly like that. Should I be worried or is this a regular thing or what? What could be the cause of this? Anyone know? Thanks in advance!
Please use plain text.
Posts: 5,339
Registered: ‎09-20-2008
My Carrier: ***

Re: phone just randomly shut off?

If your device does this on regular basis, then it is something wrong with your device or with software installed.


Let's get the point - what exactly is wrong with your device.


For the first avoid the option - that there is something wrong with your device.


Check this link


There is information - how to reinstall OS on your device.

Please use plain text.
New Member
Posts: 1
Registered: ‎12-22-2008

Re: phone just randomly shut off?

I bought mine about 1.5 months ago and it has already shut off like this 4 times.  Each time when i am either getting a text or an email.

Is this is defect with the phone and I need to tell the blackberry folks? and start a file, just in case a recall needs to be done?

Please use plain text.