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New Contributor
Posts: 7
Registered: ‎10-31-2011
My Device: Torch 9810
My Carrier: AT&T

Camera Issues with OS2

I had no isses with my camera with the original OS and took some great pictures while hiking this fall. After the upgrade to OS2 I find that when I open the camera it often comes up with either a bunch of gray vertical bars or is completely black (the lens isn't covered). I've done several security wipes and still see the same result. Occasionally it will work, but most of the time it doesn't. This carries over to Video Chat as well. Any idea what might be going on?

Product Manager
Posts: 245
Registered: ‎09-12-2008
My Device: BlackBerry Passport
My Carrier: Rogers

Re: Camera Issues with OS2

There's no known issues with the camera and having it go into this state, you can try connecting to BlackBerry Desktop Software to reload instead of just a security wipe.